30-day return window
Eligible products may be returned or exchanged within 30 calendar days of delivery. The item must be free from user-caused damage and returned in resalable condition with its original accessories, manuals, and packaging.
Items we cannot accept
Returns may be declined for accidental damage, misuse, unauthorised modification, liquid or sand exposure beyond the product rating, missing serial labels, or normal wear. Clearance items and products marked final sale are not returnable unless faulty or required by applicable law.
Start a return
Email support@ipmaxglobal.com before sending anything back. Include your order reference, product model, reason for return, and clear photos when the item is damaged or faulty. We will provide the approved return location and instructions.
Return shipping is covered by the party responsible for the return. IPMAX covers reasonable return shipping for a verified manufacturing fault or fulfilment error; change-of-mind return shipping is normally paid by the customer.
Inspection and refunds
Returned products are inspected after arrival. Approved refunds are issued to the original payment method, normally within 5–10 business days after inspection. Your bank or payment provider may require additional time to display the credit.