Limited warranty coverage
Genuine IPMAX products are covered against defects in materials and workmanship for 12 months from the original retail purchase date. A valid proof of purchase from IPMAX or an authorised seller is required.
When a covered fault is confirmed, IPMAX may repair the product, replace it with the same or a functionally equivalent product, or provide another remedy required by applicable consumer law.
What is not covered
The limited warranty does not cover loss, theft, cosmetic wear, consumable deterioration, accidental damage, misuse, improper charging, unauthorised repairs, altered serial numbers, commercial overuse, or exposure beyond the product's published protection rating.
Battery capacity naturally reduces over time. Normal capacity reduction is not a defect unless diagnostics confirm abnormal failure during the warranty period.
Making a warranty claim
Contact support@ipmaxglobal.com with the product model, serial number where available, proof of purchase, a description of the issue, and supporting photos or video. Do not ship a product until return instructions have been issued.
Local consumer rights
This warranty gives you specific contractual rights and does not limit any mandatory rights available under UAE consumer protection law. Service availability and turnaround time may vary by product and location.