IPMAX SUPPORT

HOW CAN
WE HELP?

Find your product, review practical care guidance, or contact the IPMAX team.

PRODUCT SUPPORT

SELECT YOUR MODEL

SM01 12W Stereo Sound · IPX6 Water ResistantSM01VIEW PRODUCTSM02 40W Stereo Sound · 5000mAh BatterySM02VIEW PRODUCTSM03 60W Karaoke Speaker · 2 Mini Microphones IncludedSM03VIEW PRODUCTSK10 50W Party Speaker · 2 Full-Size Microphones IncludedSK10VIEW PRODUCTSK09 50W Stereo Sound · Bluetooth 5.4SK09VIEW PRODUCT

QUICK ANSWERS

COMMON QUESTIONS

How should I pair my speaker?

Turn on the speaker, open Bluetooth settings on your device, and select the matching IPMAX model. If it does not appear, disconnect it from previously paired devices and try again nearby.

How do I care for the battery?

Use a suitable charging source, avoid storing the speaker with an empty battery for long periods, and keep the charging port clean and dry before connecting power.

What does IPX6 water resistance mean?

IPX6 models are designed to resist strong water splashes and spray. They should not be submerged, and all ports should be closed and dry before charging.

What information should I include when requesting help?

Include the product model, a clear description of the issue, when it started, and any relevant purchase or distributor information so the team can respond efficiently.

STILL NEED HELP?

TALK TO OUR TEAM

Share your model and a concise description of the issue so we can direct your request.

support@ipmaxglobal.com