Order processing
Orders are normally prepared within 1–2 business days after availability, payment, and delivery details have been confirmed by our team. Orders placed on weekends or UAE public holidays begin processing on the next business day.
Because the current IPMAX cart is an order-inquiry service, an order is not final until you receive written confirmation from IPMAX or an authorised sales partner.
Delivery within the UAE
Complimentary standard delivery is available to most serviceable addresses in the UAE. Delivery usually takes 2–5 business days after dispatch. Remote areas and unusually large orders may require additional time or a delivery charge, which will be confirmed before payment.
Tracking and receiving your order
When tracking is available, the shipment reference is sent to the contact details supplied with the order. Please provide a complete address and a reachable UAE telephone number. Someone may need to be available to receive and inspect the parcel.
If packaging appears materially damaged, photograph it before opening and contact support within 48 hours so we can help document the delivery issue.
Delivery support
For an address change, delayed parcel, or missing delivery update, email support@ipmaxglobal.com with your name, order reference, and contact number. Address changes cannot be guaranteed after dispatch.